Home Privacy Policy

PERSONAL DATA PROTECTION POLICY

DATE OF ISSUE: 16th MAY 2018

The protection of the privacy of customers and visitors to our Website cuisinart.conairspares4u.co.uk (the “Site”) is our priority. This policy describes the current practices of the Site, to promote the protection of your personal data and to respect your privacy.

The Conair Group Limited (“TCGL”) takes actions to promote the protection of your personal data and to comply with the Data Protection Act 1998 and the European regulation in application on May 25, 2018 (“GDPR”).

This Personal Data Protection Policy comes within a desire for transparency and fairness, with respect to you.

Here you will find all of the information on how TCGL collects, processes and protects your personal data when you are using the site services.

 

1. CONTACT US

For any question relating to your personal data, and what we do with it, you can contact us at this address/phone number/e-mail address:

THE CONAIR GROUP LIMITED
Maplewood
Crockford Lane
Chineham
Basingstoke
RG24 8AL

Tel.: 03705 133191
Email: support@cuisinart.co.uk

 

2. PURPOSE AND USE OF YOUR PERSONAL DATA

We collect your personal information when you purchase a product, participate in a competition, request a service, subscribe to our newsletter or for any other participation, by you, in any activity on our Site. So we can contact you, we may collect your name, telephone number and e-mail address.

In addition, when you visit our Site, we collect information about your hardware or software such as your IP address, browser type, operating system, and the pages you visit on our Site, your reference and exit pages, as well as the dates and times of your website visits.

The data concerning your visits is necessary to administer the Site and specifically obtain general statistical information about visits to the Site. The data relating to your visits is never connected to your personal data and we do not use it to identify you individually, without your consent.

Data is also collected during your navigation of the Site, to enable the Site to recognise your connected device and to access the functionalities of the Site. TCGL uses cookies relating to your experience and preferences that specifically enables you to access a personalised experience and to improve the Site services. To learn more about this you can consult our Cookies Policy.

 

3. THE RECIPIENTS AND CONFIDENTIALITY OF YOUR PERSONAL DATA

Your personal data is not sent to third parties outside of the CONAIR Group of which TCGL is a part.

The personal data that you provide us is used, exclusively, to provide services and products to you. For Example to provide you with the information, you requested from us or to contact you about products and services that you have purchased.

Sometimes we use subcontractors (site host, e-mailer, carrier, etc.) to perform services on our behalf – these services include reviews, providing responses to questions to Site visitors or the processing of card transactions.

We only provide such services providers the data they need to provide the services. Furthermore, they are not authorised to use the information for other purposes and they are required to comply with the terms of this Privacy Policy.

We may disclose personal data if we believe in good faith that we are required to do so by the law, for a court proceeding, to defend our rights and interests, as well as the rights and interests of our members, suppliers or users. We reserve the right to notify the responsible authorities any activities that we believe, in good faith, are illegal.

We may disclose certain personal data when we believe in good faith the publication of such data is necessary to:

  • Comply with law;
  • To obtain compliance or to apply our conditions of use and other agreements;
  • To protect our rights, property and security, or those of any third party.

If we engage in an administrative transition, such as a merger or an acquisition by another company, the sale of all or part of our assets, including the personal data of our users will be transmitted with the transferred assets. You will be notified that your personal data has been transferred in the conditions described below (“Amendments to this Policy”).

 

4. PERSONAL DATA RETENTION PERIOD

Personal data is only kept by TCGL for the time period necessary to achieve the purpose of which personal data is processed; specifically during the following periods:

  • personal data relating to an order of products, accessories, spare parts or a request for Consumers Service: 5 years from the transaction;
  • personal data relating to the newsletters,the contact form or to requests for information about products: 3 years from the last contact with you.

 

5. COMPLIANCE WITH YOUR CONSENT

Some processing of personal data may require your prior consent. In this case, we will collect your consent in a simple, clear and positive manner. Consent shall not take the form of a pre-checked box or a question in the negative (for example, I decline to my data being collected).

In accordance with the GDPR, you have the right to withdraw your consent to the processing of your personal information, at any time, without any justification. Please note that the withdrawal of consent does not compromise the legality of the processing, based on such consent and made before the withdrawal.

If you want to withdraw the given consent, you can contact us directly at the following address/phone number/e-mail address:

THE CONAIR GROUP LMITED
Maplewood
Crockford Lane
Chineham
Basingstoke
RG24 8AL

Tel.: 03705 133191
Email: support@cuisinart.co.uk

The request to withdraw your consent will be treated within a reasonable time period and no later than 30 days of receipt of your request.

Please note that we will keep personal data that we were able to collect, until your withdrawal of consent is made effective. The personal data thus collected, will be kept for the entire duration of the retention period indicated in this policy.

 

6. LOCATION OF YOUR PERSONAL INFORMATION;

As TCGL is part of an USA corporation (CONAIR LLC), some of the personal data collected from you is transferred to our services providers that are established in the USA territory such BAZAARVOICE (Ratings and Reviews management).

All these services providers have joined the EU-US Privacy Shield Framework. The EU-U.S. Privacy Shield Framework was designed by the European Commission and the U.S. Department of Commerce to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements, when transferring personal data from the European Union to the United States. On July 12, 2016, the European Commission deemed the EU-U.S. Privacy Shield Framework adequate to enable data transfers under EU law.

The Privacy Shield program enables U.S.-based organisations to join the Privacy Shield Framework in order to benefit from the adequacy determinations.

 

SERVICE PROVIDER SERVICE PROVIDED DATE WHICH THEY JOINED THE PRIVACY SHIELD FRAMEWORK ADDITIONAL INFORMATION
Bazaarvoice Rating and review collector 7th February 2017 Click Here to View 
Salesforce (Demandware) Host our site 12th August 2016 Click Here to View 
Watson Campaign Automation, part of IBM (Silverpop) Host marketing campaign database 29th September 2016 Click Here to View

 

7. YOUR RIGHTS CONCERNING PERSONAL DATA

Within the limits and reservations made by the regulations in respect of personal data protection, and after providing proof of your identity, you have the right to request access to your personal data, and to correct or delete it. Within the limits determined by the law, you also have the right:

  • To oppose or limit processing,
  • To withdraw your consent at any time, and
  • To obtain portability of your personal data

You can exercise these rights at our offices at the following address/phone number/e-mail address:

THE CONAIR GROUP LIMITED
Maplewood
Crockford Lane
Chineham
Basingstoke
RG24 8AL

Tel.: 03705 133191
Email: support@cuisinart.co.uk

Please note that when you request to be excluded from our marketing campaigns, you will nevertheless continue to receive messages that concern you, specifically for order confirmations, legal notices and important messages for the use of the services that you purchased from us.

 

8. PERSONAL DATA SECURITY

To comply with the Data Protection Act and the GDPR, TCGL and its partners have considered the implementation costs, the nature, scope and context of the purposes for which we process data, as well as the risks to your rights and freedoms. TGCL and its partners have implemented appropriate technical and organizational measures to ensure a level of security, to make it possible to, specifically, prevent the destruction, loss, alteration, unauthorised disclosure or unauthorised access to your personal data.

We undertake to protect the security of your personal data and we use various technologies and procedures to ensure personal data protection. Thus, we store the personal data in a secured and limited-access facility and the sensitive personal data provided via the e-commerce Site is encrypted for transmission using the SSL (Socket Layer) protocol. SSL encryption is designed to make it impossible to decipher information by any persons other than us.

 

9. PRIVACY OF MINORS

TCGL never deliberately collects any personal information from minors under 15 years of age.

 

10. INFORMATION COMMISSIONER'S OFFICE (ICO)

TCGL reminds you that you can contact the ICO directly on the Internet site: https://ico.org.uk/concerns/ or calling ICO’s helpline on 0303 123 1113.

The information that you publish on our products reviews on the Site are accessible to other persons who have access to the Site. We are not responsible for any personal information you choose to communicate on such reviews.

 

11. AMENDMENTS TO THIS POLICY

This Privacy Policy may be updated from time to time. If there is an update, the “most recent update” date, which appears at the beginning of the policy, is updated accordingly. If any significant amendments are made to this policy, which will be likely to affect our use of personal data, we will inform the users of it by placing a visible note on the welcome page of our Site.